Vodacom Poor Customer Service

Hi, payment arrangements made easier for you. SMS PTP to 31050 if you will be making a payment of R31.64 on your Vodacom acc I***1 within the next 5 days or call *** for queries.

The above copied WhatsApp received today is further to additional cell phones re an outstanding amount of R31 which Vodacom deem that I owe them to which I previously referred to you and communicated to them seeking proof as to where I requested three amounts of R30 plus for services which I did not receive two of which I erroneously paid.

I previously first sent an alert message to you on the 29/05/2023 after receiving continuous messages including phone calls threatening legal action and failing to resolve the matter on visits to both their Northgate and Fourways shops.

On the 26/01/2024 I forwarded an email to them reference incessant phone calls demanding payment for the R31 asking as previously proof of my request for that which the R31 plus the two other amounts were charged.

This again I referred to you on 18/02/2024 after seeking follow up from them on the 02/06/2024 to which once again I received no response.

On both occasions I have never received written proof as to where I requested the service for which the amounts were allocated to my account.

The amount of R31 still remains on my account and now four months later I receive the same phone calls and SMS's.

I also find it totally distasteful that the SMS is copied to my granddaughter and her boyfriend to whom I gave permission to use my account as they have not reached in the private lives a credit score to open an account. The amount of the demanded R31 is my problem not theirs.

I have just celebrated my 80th birthday and emails and phone calls such as these are totally unnecessary to me. continuing for over one year. I am almost 90% deaf in my left ear and have a hearing aid in my right ear for to take recorded phone calls I have to call on a third party to assist. Upon receiving the phone call this morning and the SMS I checked my blood pressure it read 170/78. I don't need this in my life.

I reiterate as previous customer care at Vodacom head office does not appear to respect the word care.

Yours sincerely Fredrick Hawthorne