1 reviews | Active since Jun 2017
Vodacom poor customer service
<p>I have upgraded my contract on the 1 May 2017 ,today a month and 6 days later to be exact my contract still has not migrated and my call line identity still has not been actived. When I do call the client services department mind you which I have done twice if not even 3 times a day since last week Wednesday none of the consultants and even supervisors could tell me what is the problem? why is it taking so long? and when the problem will be sorted...I have 20 peoples names that I have written down who I've spoken to and still up to now my phone still has not been SORTED OUT!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart