Vodacom Poor Customer Service

<p>So on Friday the 30th September 2016 I phoned into Vodacom Customer Service (contract)because the total due on my phone bill wasn't making any sense. The first person had no clue how to assist me and said she needed to put me through to another department. When I got through to the next department I had to explain my story all over again. On this part of the call the person said it seems I have additional lines on my account and she also had to put me through to a different department. Upon getting through the agent in that department had no idea why I was put through to him and he was rather helpful and was gonna log a query for me regarding the additional fees on my statement and someone was gonna contact me within 24hours or even sooner as he was gonna mark my request as urgent. I also requested a statement for my August phone bill as it appears even my August bill might not have been right. He confirmed my e-mail address and was gonna send me a copy as soon as we got off the phone. I waited for a call that never came and on Monday I called in again to find out how far my investigation went, just to be told no investigation was ever logged, so a basically spend 40minutes on the phone for sweet nothing. So the agent who gave me this feedback was gonna log the investigation but he was having system issues but offered to call me back. So up until then I have heard nothing from Vodacom regarding why my top up phone bill was now all of a sudden double the amount it normally was. I am so dissapointed and after spending more than 10years on contract with Vodacom I am truly ready to leave them. The standard of service has definitely fallen</p>