Vodacom poor customer service

I would like to express my disappointment with Vodacom at Wonderpark mall in Pretoria, Akasia. We understand that the intake inside the shop is minimal and the service takes time, but the shop does not bother to inform their customers standing in a long queue about anything. I have been standing in the queue since 12 O'clock and I have only moved 3 spaces forward, 2 hours + of standing in the queue has passed.

.Theres still more than 10 people infront of me, the shop closes at 5, you can do the maths. Only after I went to ask them about getting help today still, the first lady I spoke to said she can't comment on that, then I spoke to someone else who told me the line will be cut off at 4:30. Meaning there's no guarantee that we will get help and no one is bothering to tell us anything! Vodacom can treat their customers better this. The best they can do is to INFORM us standings in the queue, that's all.