RK
Rafi K
1 reviews | Active since May 2024
09 May 2024, 14:06
Vodacom poor customer service
My name is Rafi. My phone number (When it’s working) ***. My service provider is Vodacom SA. Two and a half weeks ago my SIM card stopped connecting to the network. I approached Vodacoms shop and since then 3 attempts to activate Sim swap has been failed. Vodacom asked me to come after 3 hours. Then another 3 hours. Then 24 hours. Until today all what I got is we have a problem be patient. This situation is affecting my business and reputation. Pls help me
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 May 2024, 15:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2024, 15:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RK
Rafi K's updateReviewer Update
09 May 2024, 16:42You are continuing with your poor service.
My complaint was that my number isn’t working. So why are you trying to call it before you fixing it?
The rest of your question you have on your system.
There is no any problem on my account. The only problem is your system rejecting the Sim swap.
I will copy my answer to the site.
My complaint was that my number isn’t working. So why are you trying to call it before you fixing it?
The rest of your question you have on your system.
There is no any problem on my account. The only problem is your system rejecting the Sim swap.
I will copy my answer to the site.
RK
Rafi K's update09 May 2024, 16:42
Reviewer Update
You are continuing with your poor service.
My complaint was that my number isn’t working. So why are you trying to call it before you fixing it?
The rest of your question you have on your system.
There is no any problem on my account. The only problem is your system rejecting the Sim swap.
I will copy my answer to the site.
My complaint was that my number isn’t working. So why are you trying to call it before you fixing it?
The rest of your question you have on your system.
There is no any problem on my account. The only problem is your system rejecting the Sim swap.
I will copy my answer to the site.
RK
Rafi K's updateReviewer Update
09 May 2024, 16:45I sent you answer via mail
RK
Rafi K's update09 May 2024, 16:45
Reviewer Update
I sent you answer via mail
Vodacom's replyOfficial
10 May 2024, 07:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2024, 07:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RK
Rafi K's updateReviewer Update
10 May 2024, 18:12Good Day
Another day with the service and losing business. I want this sorted today or I’m closing all my accounts with Vodacom.
This is now ridiculous as this problem is going on for 3 weeks now. Will Vodacom pay for my contract this month as Vodacom stopped my simswops and stopping me from using my business number.
Another day with the service and losing business. I want this sorted today or I’m closing all my accounts with Vodacom.
This is now ridiculous as this problem is going on for 3 weeks now. Will Vodacom pay for my contract this month as Vodacom stopped my simswops and stopping me from using my business number.
RK
Rafi K's update10 May 2024, 18:12
Reviewer Update
Good Day
Another day with the service and losing business. I want this sorted today or I’m closing all my accounts with Vodacom.
This is now ridiculous as this problem is going on for 3 weeks now. Will Vodacom pay for my contract this month as Vodacom stopped my simswops and stopping me from using my business number.
Another day with the service and losing business. I want this sorted today or I’m closing all my accounts with Vodacom.
This is now ridiculous as this problem is going on for 3 weeks now. Will Vodacom pay for my contract this month as Vodacom stopped my simswops and stopping me from using my business number.