JS
Joe S
1 reviews | Active since Aug 2010
24 May 2019, 08:57
Vodacom poor customer service
I have taken up a new Data package for R149 for 10G Data. I was informed that I could share this Data with 5 other Vodacom numbers. Currently I am struggling to use this function. The customer call centre does not allow you to speak to a consultant for assistance. I have asked Vodacom to call me back but with no response. The My Vodacom app is also use-less as it does not realy help you at all.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 May 2019, 09:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 09:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 May 2019, 08:41 Dear Joe
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 08:41
Official
Dear Joe
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team