Vodacom Poor Customer Service

I went to Makro to get a contract phone and when I got there I was advised by the person who works there that I need to contact vodacom as my pervious contract shows as archived then I called vodacom then they said they cant change it but they will leave a note on the account and makro must do the application under declined review it will work I called makro to advise them of this they said it's still showing under archived I need to tell Vodacom to change it to settled I called Vodacom for the second time I spoke to someone who then said they can change the status to settled it will only take an hour for the changes to reflect on the system I held on the line for these changes to be made but when I got to makro the next day which was yesterday and spent an hour waiting for this they advised me it's still the same status it doesn't reflect as settled I am very angry because I spoke to two people from Vodacom that told me different things worst of all this issue is still not resolved I'm wasting my time going between Vodacom and makro I'm really fed up of this because as a costumer I think I should get a clear understanding of what happened as I dont not owe you any money !! I want this to be resolved this is poor Customer service poor knowledge from the advidors