VODACOM POOR CUSTOMER SERVICE

tried to apply for new contract. vodacom says i have an existing contract, which i dont. they say i must change my "status" in order to apply for a new contract.

i have been trying for 2 weeks, and every time they confirm that the status has been changed and will reflect on their system between 2-4 hours.

the next day i call to apply for new contract - same story, i must change my status.

i have called 5 times, in two weeks, no status change whatsoever.

extract from "paid up letter - 2018" confirming i have no contract.

PLEASE CHANGE MY STATUS!!! how many times to i have to call?

2018-10-23 Dirk Fourie **** Boardwalk 6030 VODACOM ACCOUNT NUMBER - I ********** -5 ID Number - *************** Settlement Letter Dear Vodacom Customer Purpose of the letter This letter serves to confirm that the above mentioned account has been settled and paid in full to Vodacom Pty Ltd.