Vodacom poor customer service

Visited the Vodacom Gateway store on the 24th of December 2018. Upgraded my package where Vodacom gives a Huawei P20 Lite & Huawei MediaPad T5 10 for R529/month.

Sales lay told me that they don’t have stock of either item but would order it for me to collect today (31st December 2028).

After numerous calls to try and speak to someone at the branch I was told by a male Vodacom employee that they still don’t have stock.

My gripe is that I got **** to about when the items would be in stock and they didn’t have the courtesy to call me informing me about the issue; I had to call them!

I then asked to speak to a Sales Manager to be told they don’t have a Sales Manager but only a Branch Manager. I then requested to speak to the Branch Manager but get informed that the Branch Manager is not available this afternoon.

What pathetic poor service for a customer that has been with them for 18+ years. Very poor customer service to say the least!