CB
Clara B

1 reviews | Active since Apr 2018

14 Apr 2018, 18:18

Vodacom poor customer service

I purchased a Samsung charger from Vodacom n a few days later I took it back as it was faulty and the lady was rude to me and refused to hear me out even though I told her that sometimes it charges and other times it doesn't. Now I'm stuck with a charger that doesn't charge my phone properly.

0
Replies (2)
Vodacom
Vodacom's reply14 Apr 2018, 20:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CB
Clara B's update22 Apr 2018, 01:18
Reviewer Update
Thank you my charger was replaced and the gentleman was very helpful.