Vodacom: Poor Customer Service

• I have made numerous attempts to request a 10GB data bundle be removed from my account since it was added to my billing since Dec. I have failed with Vodacom in this regard. • I have also made numerous attempts to request why my number was incorrectly upgraded to the wrong package. This despite me requesting it be upgraded to a different package and there being no reference number being sent to me nor any record of this on the system. • There is also the general pain of being continually disconnected from the call agents and them never calling back.

All in all, dealing with Vodacom since the lockdown has in general been a very painful experience.