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shamimasubjee S

1 reviews | Active since Sept 2016

21 Jul 2023, 12:21

Vodacom poor customer service

I called on the 23rd of june for fibre to the home and i still have not received my router to date. I called them various times on *** and everytime they say they have escalated to warehouse for delivery. I still have not received my router. I called on the 4th of july and today the 21st again and i am being given the same story. It feels like i am going around in circles. Today i spoke to Yandisa at vodacom. Was of no help.

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Replies (4)
Vodacom
Vodacom's reply21 Jul 2023, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
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shamimasubjee S's update24 Jul 2023, 11:54
Reviewer Update
I have still not heard anything from vodacom. The customer service really sucks. Imagine waiting for a router for over a month.
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shamimasubjee S's update25 Jul 2023, 16:26
Reviewer Update
Still no router. I dont know where their sending it to. This is unacceptable. Struggling so long to get a router from vodacom. Reallly sucks and frustrating
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shamimasubjee S's update26 Jul 2023, 12:32
Reviewer Update
Yet again they mess up. Delivering to wrong address. This is so frustrating