Vodacom poor customer experience

poor customer experience,

I have an order pending for 3 weeks now. ordering online i ordered a Sony Experia L1 with Ps4 I was told that I would most probably wait around a week as thay don't have the device in stock witch was fine , after the week passed by I phoned and was told thay cant even give a round about time to when the phone would be in stock, I resorted in getting a more expensive contract of the Sony experia XZ1 with ps4 witch I then got told that the ps4 is out of stock, now another 2 weeks have gone by and thay still cant answer the basic question of when will you have stock, I need a device as my old one has problems and i have been with vodacom for round about 15 years now this is no way of treating a customer, and as i have worked in a warehouse before i understand that back orders do sometimes take there time but then again if the client asked when an order will come in it was always able to be answered, I find this as absolute ignorance of customer experience and satisfaction