AF
Ashley F

1 reviews | Active since Sept 2013

28 Jun 2023, 11:34

Vodacom poor customer communications

I've been a loyal Vodacom customer for over 10 years now and after the random telemarketing call i think I'm going to finally change to another network.

i just received a call about my data plan and how they can save me money when i said I'm not interested for now they just hang up.

so basically i must listen to vodacom talk **** to me for 10min but when its my turn to talk and its not what you want to hear then I'm not worthy and you hang up

if that's the way you do business then ill take it else where

note time is 11.32 call transpired in the last 10min go back and listen to your supposed recordings for quality purposes

0
Replies (1)
Vodacom
Vodacom's reply28 Jun 2023, 11:51
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team