Vodacom poor Customer care

Unbelievable poor service! Lodged fibre connectivity issue on 02/02/21 @ 18h50 (13 min). Made follow up calls as follows: 03/02/21 @ 14h20 (4min); 04/02/21 @ 12h21 (13 min); 04/02/21 @ 15h14 (11min); 05/02/21 @ 10h03 (17mn) 10h22(8min) 10h31 (11min); 06/02/21 @ 8h23(11min); 08/02/21@ 12h02 ( 15min); 09/02/21@ 12h33 (12min). Every "helpfull" consultant undertook to get the technician assigned to make contact. To date no one has made any form of contact or have we received any acknowledgement or feedback. Working from home and online schooling for a matric pupil is impossible!

Complaint trough social media was answered with a generic reply and yet another undertaking that a senior consume will make contact. 4 days later and the silence from the senior consultant is deafening!!

Anybody that can assist/help?