Vodacom Poor customer and internet service

Item: Vodacom
Rating: 1
Author: JB H

Have been trying to get my internet speed, jitter and lag sorted with vodacom but there is absolutely nothing done regarding it. Keep telling me for mor than a week that Kosmosrand is down in Trichardt and technicians are working on it. Last call they couldn’t even say when or if there is someone attending to it. Look at all the service requests Vodacom: Service Request SR*** has been created. NoReply(2-VQ5SZB3).

Vodacom: Service Request SR*** has been created. NoReply(2-VQ5SZDJ).

Vodacom: Service Request SR*** has been created. NoReply(2-VQ5SZFB).

Vodacom: Service Request SR*** has been created. NoReply(2-VQ5SZB3).

More than 8 requests were lodged and still im sitting with **** internet that I pay almost R1000.00 for a month.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

25 May 2023, 14:49

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 May 2023, 14:49

Official