Vodacom – Poor Credit Reporting and Lack of Support

I am extremely disappointed with Vodacom. My credit profile is reflecting as if I’ve missed three payments, which is completely incorrect — my account has been paid on time every month without fail. This error is severely affecting my credit score and, in turn, my financial standing.

I have contacted Vodacom multiple times, but the agents are unable to assist and simply “log” the issue with the credit department. No one follows up, no one can provide answers, and calls often get dropped when the conversation becomes difficult. It’s been a frustrating and stressful experience.

Because of this ongoing issue and the lack of accountability, I will not be upgrading my contract and plan to close my account. Vodacom has shown no remorse or urgency in resolving this dispute. This level of service is unacceptable.