JF
Jolandi F

1 reviews | Active since Feb 2023

07 Feb 2023, 12:23

Vodacom. Poor credit profiling

Friday we went to apply for an apple laptop contract with Vodacom for a second time in 2 to 3 years. They declined us the first time in 2021. No reason specified. So we went to Mtn and got immediate approval on 2 iPhone 11 contract. Anyway never missed my payment or any other payments. I don’t have any bad debt. Credit score of 640. So went to apply for this MacBook deal of just R1000 a month. Vodafone once again says I don’t qualify for the deal. I earn a total income of R44800 a month. 20k goes towards debit orders. How in the world don’t I qualify or does vodacom not know how to employ staff that understand bank statements. I even tried to get the lowest package of R699 but to my surprise I did not qualify for that either.

So Saturday I decided I’ll go to Telekom and apply there and guess what. Got approved instantly on a R899 contract. I will never ever apply at Vodacom in my life again not were my partner and my kids. Definitely not the best in service or network. A complete and utter disgrace and company. Would not recommend them at all.

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Replies (3)
Vodacom
Vodacom's reply07 Feb 2023, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

JF
Jolandi F's update07 Feb 2023, 16:01
Reviewer Update
I don’t need your consultants to waist my time on a call. Telkom and Mtn has already assisted me as Vodacom has denied my application not once but 4 times already. I do not wish to talk to your consultants as Vodacom has completely lost me as a customer. I am a business owner and will be using Telkom and Mtn to provide my business with any telecommunications I need in the future.

Like I said in my previous review. I will not recommend nor will I ever be interested in any Vodacom services.
Vodacom
Vodacom's reply07 Feb 2023, 16:38
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Kindly note we do acknowledge your post and thanks for letting us know.  Regards  Consumer Website Team 

Best regards,