CP
Cindy P
1 reviews | Active since Mar 2017
30 May 2023, 18:28
Vodacom Poor Costomer Service
I am experiencing fibre/connectivity downtime for the past 2 weeks,with no solution in sight. I am told query has been escalated, but it never gets resolved. Please consider all your options when deciding on a Service Provider because Vodacom's turnaround time is non-existent.
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Vodacom's replyOfficial
31 May 2023, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2023, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Cindy P's updateReviewer Update
31 May 2023, 18:31Still no contact made. I'm spending such alot of money in data, while paying for a fibre contract, I don't know anymore, really
CP
Cindy P's update31 May 2023, 18:31
Reviewer Update
Still no contact made. I'm spending such alot of money in data, while paying for a fibre contract, I don't know anymore, really