1 reviews | Active since Jun 2020
Vodacom - Poor communication with Samsung
We did an online cell upgrade with Vodacom on 8 May 2020. The package with Vodacom included free Galaxy buds that had to be claimed directly from Samsung through the Samsung Members App. Instructions were that we had to click on the free Galaxy buds banner in the App. However, there was no banner. On various days: I then proceeded to do an online chat with different persons who requested certain documentation and were also giving me conflicting views. I phoned them many times then they couldn't find the e-mail. After another phone call they did find it and had to escalate the matter to do the process manually. I was called back days later to inform me that they couldn't find the documentation. Then called back again to say they received it and we didn't qualify for the buds. Then called back to say i did qualify and it has been escalated for someone to do the process manually. Last call yesterday was to say it is with their H/O. 1 Month and about 15 days still no Galaxy buds. There must be some communication problem within Samsung and also between Samsung and Vodacom. Vodacom please assist as this was an agreement between us and that the Galaxy buds were part and parcel of the deal. Now we are struggling to get the Galaxy buds from Samsung. Maria & Jose
As previously stated, we did an online upgrade with Vodacom and part of the package included free Galaxy buds that had to be claimed directly from Samsung.
Although it was an agreement between us and Vodacom and Vodacom has a/an contract/understanding with Samsung, Vodacom has informed us that they will not get involved or assist us in any way regarding the buds.
Approximately 7 weeks later and Vodacom is not prepared to assist us to get the buds (they are washing their hands and distancing themselves from it).
According to Vodacom, it is our problem to get it from Samsung although they are selling phones on behalf of Samsung that are supposed to include the Galaxy buds rewards to be redeemed from Samsung.
Be careful when you contract!
Why won't Vodacom inform Samsung that they are using them to mislead people due to Samsung's inability to deliver on their promise.
Please note that in this case it has nothing to do with stock unavailability from Samsung's side!
Vodacom refuses to communicate or sort it out with Samsung!
Maria & Jose
As previously stated, we did an online upgrade with Vodacom and part of the package included free Galaxy buds that had to be claimed directly from Samsung.
Although it was an agreement between us and Vodacom and Vodacom has a/an contract/understanding with Samsung, Vodacom has informed us that they will not get involved or assist us in any way regarding the buds.
Approximately 7 weeks later and Vodacom is not prepared to assist us to get the buds (they are washing their hands and distancing themselves from it).
According to Vodacom, it is our problem to get it from Samsung although they are selling phones on behalf of Samsung that are supposed to include the Galaxy buds rewards to be redeemed from Samsung.
Be careful when you contract!
Why won't Vodacom inform Samsung that they are using them to mislead people due to Samsung's inability to deliver on their promise.
Please note that in this case it has nothing to do with stock unavailability from Samsung's side!
Vodacom refuses to communicate or sort it out with Samsung!
Maria & Jose