JW
Johan W
1 reviews | Active since May 2017
04 May 2022, 12:04
Vodacom poor client service
Vodacom Fibre has poor client service, fibre has been down since Saturday and it was reported to customer care. Received a SR number but that is it, phoned again on Tuesday asked for urgent assistance but still nothing. Poor poor poor. Think I am going to cancel and get another fibre provider who actually cares about their clients been a vodacom client for the last 20 years but this is very poor
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Replies (2)
Vodacom's replyOfficial
04 May 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Johan W's updateReviewer Update
04 May 2022, 15:50I have not heard anything yet from Vodacom
JW
Johan W's update04 May 2022, 15:50
Reviewer Update
I have not heard anything yet from Vodacom