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Bianca B
1 reviews | Active since Jan 2024
03 Jan 2024, 11:56
Vodacom Poor Cervice
I am very disappointed in Vodacom. Yes, I am in arrears, I try and make payments, but the Lady refuses to assist me with a reasonable payment arrangement and solution.
I have asked to be put to a supervisor or manager who can assist me, but they cannot (or will not) assist me.
I have 7 contracts with Vodacom, can't even remember how long I deal with them and now they treat me like a ******** and skunk by blocking my airtime and data. I have a pensioner Mother whose contact (Data and Airtime) I am paying, should something happen to her, how will she be able to contact me?
I am very disgusted, and I will cancel my contracts once it is due to be cancelled.
Vodacom, you are losing more and more customers, due to your poor services and rude operators.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jan 2024, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
BB
Bianca B's updateReviewer Update
03 Jan 2024, 14:00Two Hours has passed, and NOBODY contacted me. The Customer care operator that assisted me at 11h10 promised that someone will phone me within an hour. 3 Hours later, broken promise and still no service.
I am very, very disappointed in Vodacom!!!!
I am very, very disappointed in Vodacom!!!!
BB
Bianca B's update03 Jan 2024, 14:00
Reviewer Update
Two Hours has passed, and NOBODY contacted me. The Customer care operator that assisted me at 11h10 promised that someone will phone me within an hour. 3 Hours later, broken promise and still no service.
I am very, very disappointed in Vodacom!!!!
I am very, very disappointed in Vodacom!!!!
Vodacom's replyOfficial
10 Jan 2024, 06:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Great service goes a long way in improving the customer experience however the service you've received will be sent to the respective management for the necessary sanction.
With regards to the payment arrangement kindly contact the Accounts Division on ***. Regards Vodacom Consumer Website Team
With regards to the payment arrangement kindly contact the Accounts Division on ***. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2024, 06:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Great service goes a long way in improving the customer experience however the service you've received will be sent to the respective management for the necessary sanction.
With regards to the payment arrangement kindly contact the Accounts Division on ***. Regards Vodacom Consumer Website Team
With regards to the payment arrangement kindly contact the Accounts Division on ***. Regards Vodacom Consumer Website Team
Best regards,