Vodacom - poor cancellation service

Dear Vodacom, I have been your loyal customer for over 25 years. I have 8 contracts with you on my name for numerous years. 16 April 2020 a called your cancellation dept to cancel 3 of the contracts which was at the end of contract period. I spoke to one Mokoena who confirmed it will be cancelled. Up to now still on my monthly debit order. Since April i spoke to the following people who all made promises to attend to the problem: Bilene - 12/06/2020 Ref *** Oletha - 10/07/2020 Ref *** Onke Moja - 10/07/2020 Oletha & Onke - 27/7/2020 Angela - 09/090/2020

Have called numerous times in between, NO JOY. - calls get dropped as soon as you explain you want to cancel and not upgrade, I also have to hold the line frequently for more than 45 min at a time, some times even longer that a hour at a time. Promises to call me back with feedback are never honored.

Today, after my calls were dropped again, i tested what will happen if i call to upgrade - guess what, the call was answered immediately,it dropped during the call, but they called me back within 1 min, offered me a nice expensive upgrade within 5 minutes - i spoke to Bridgette. I then explained my situation and asked her to please help by referring me to some manager that could assist, again had to hold the line for 10 min, until the call dropped again.

I will now take legal action.