Vodacom Poor Cancellation Policies

I signed up for a data plan and router on the 14th April 2020 at the Vodacom shop in Pavillion. I have tried to cancel the contract but the store said that there will be an early cancellation fee. When I phoned the Vodacom customer support they said that had the contract been taken out online there would not have been an early cancellation fee but because it was taken out at a store an early cancellation fee will apply because the franchise has their own policies. My reason for cancellation is that I need an uncapped package and Vodacom is unable to assist because I do not have fibre in my area.

I have even told Vodacom that I am willing to pay for the router but I need the data package cancelled and they are not willing to assist with that. Surely Vodacom’s policies and the store policies should be aligned.

I am now stuck with a plan that does not work for me.