Vodacom poor business practice

<p>How is it possible that your line can be disconnected 4 times in 1 week because of a ********** sim swap......wel it is possible at Vodacom! The number in question is ********** and the worst part is the service from the call Centre. On a late Saturday afternoon the assistant blocked my line after the second time a ********** sim swap was done and told me I must go to a Vodacom shop to resolve the problem, thus I was only reconnected on Monday. Today, 12 July the line was disconnected again and the assistant at the call Centre told me that she can not assist me and I should phone the Vodacom forensic service. When I informed her that I will give her a poor rating for the level of service she just cleverly cut the line and did not allow me to give a rating. My question to Vodacom is, how can your governance be so poor and why are your stad able to bypass the rating system..........maybe you should urgently pay attention to your business practices and check why your staff can bypass the rating system.</p> <p> </p> <p>Well Done Vodacom.........another unhappy customer.</p>