Vodacom - Poor Billing system at the end of May

<p>Dear Vodacom</p> <p> </p> <p>After years of great service and the use of your online My Vodacom portal as well as the App. I am very sad to say you have let me down in a very BIG Way. </p> <p> </p> <p>Having received a single invoice that was just about 100% inline with the usage shown in the App and MyVodacom every month since the very beginning, this month was a complete FAIL! The first invoice was what I expected as reflected by the App that I closely monitor every month, but then a second invoice was debited from my account which completely blindsided me. </p> <p> </p> <p>On calling Vodacom I was told that they are busy with a new billing system. </p> <p>I asked for my invoice, but they could not produce it as it is locked....? Vodacom Promised to call the next day, but still nothing. </p> <p> </p> <p>Today. 10/06/2016 I am typing this complaint as I work through a 35minute (and counting) call with Vodacom. </p> <p>I now here that I will only receive my invoices on the 17th. I have no issue if I have to pay for both the invoices, but do have a problem how money is taken but invoices are not available... </p> <p> </p> <p>A simple request is that when your technology lets your clients down, that you try and accommodate them by helping supply the invoices (that you must have access to because you debited my account). 3 day of complaining and they have said that the invoices are on their way..... Nothing in my inbox, so hoping for the best....</p> <p> </p> <p>I have been with Vodacom for 7 year and it has been a smooth ride, but when you are just too happy to debit my account and not provide access to the invoices, this shows their lack of concern for the consumer! I understand you are changing your Systems, but supplying 2 invoices and debiting 2 different amounts that dont corrispond with my online account??</p> <p> </p> <p>Hopefully this is a 1 month thing and you guys get it together as there are many more unhappy customers like myself on your customer care line right now. </p> <p> </p> <p> </p> <p> </p> <p> </p>