Vodacom Poor Back Office Systems

I am extremely disappointed with Vodacom a company that is supposed to be a market leader in technology. I have been a Vodacom customer since the launch of cell phones in South Africa and I must admit that coverage and general connectivity is good. Their back-office systems are a total mess. If you have a problem, you get transferred from the one department to another. I recently had my service disconnected and nobody could tell me why it had been disconnected. I had to spend hours on the phone going from one department to the other to eventually get my account reactivated. On Friday I discovered that my account was handed over in 2022. This is messing up my credit score. I am now unable to apply for a home loan because of this listing. Vodacom please sort out your mess. Because of your poor back-office systems I will definitely not recommend you to anyone!!!