1 reviews | Active since Nov 2017
Vodacom POOR aftersales service
I got an Iphone6 on contract from Vodacom, it is +- 18 months old. Few months ago i realized my wifi, bluetooth and GPS is not working 100%. I took it to Vodaom store and ifix both told me it cant be repaired, basically a factory fault some IC or chip on the main board that is a problem. Vodacom conveniently only offers 1 year warranty, seeing that the phone is older than 12 months, the repairing of the device now becomes my problem even though its a 24 month contract.
The issue I have is that; why should i have it fixed while it is still within the 24 month period, i understand that if i had broken the phone it would have been my responsibility, however i feel that whatever caused my wifi, bluetooth and GPS to stop working was out of my control and should therefore be fixed by Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
