CP
Corbin P

1 reviews | Active since Nov 2017

22 Nov 2017, 19:53

Vodacom POOR aftersales service

I got an Iphone6 on contract from Vodacom, it is +- 18 months old. Few months ago i realized my wifi, bluetooth and GPS is not working 100%. I took it to Vodaom store and ifix both told me it cant be repaired, basically a factory fault some IC or chip on the main board that is a problem. Vodacom conveniently only offers 1 year warranty, seeing that the phone is older than 12 months, the repairing of the device now becomes my problem even though its a 24 month contract.

The issue I have is that; why should i have it fixed while it is still within the 24 month period, i understand that if i had broken the phone it would have been my responsibility, however i feel that whatever caused my wifi, bluetooth and GPS to stop working was out of my control and should therefore be fixed by Vodacom.

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team