JL
Joe L
1 reviews | Active since May 2022
15 Dec 2022, 13:56
Vodacom poor after sales service
My Fibre with Vodacom is out of order for the past 5 days, after numerous phone call's and please note that this is a repeat from last month as well, the call center sounds like a flea market we cannot hear the consultant, all I hear is excuses and not solutions to my problems, I am paying 4 weeks of rental every month but I am only getting 3 weeks of service, after nearly 3 years of internet service with Vodacom, I don't have a choice and look for another provider and hopefully get a better service that in our Country is becoming extinct like a white elephant.
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Replies (3)
Vodacom's replyOfficial
15 Dec 2022, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Joe L's updateReviewer Update
15 Dec 2022, 14:09Thank you for coming back to me, this was exactly the same response I verbally received a couple of days ago.
JL
Joe L's update15 Dec 2022, 14:09
Reviewer Update
Thank you for coming back to me, this was exactly the same response I verbally received a couple of days ago.
JL
Joe L's updateReviewer Update
15 Dec 2022, 15:22Will Vodacom credit my account for the days that I do not have any usage? Last month was the same issue, I am paying for a full month and on top of it I still have to use my own data, Vodacom is scoring from both sides.
JL
Joe L's update15 Dec 2022, 15:22
Reviewer Update
Will Vodacom credit my account for the days that I do not have any usage? Last month was the same issue, I am paying for a full month and on top of it I still have to use my own data, Vodacom is scoring from both sides.