VODACOM POOR ADMIN ABILITIES

My wife passed away 25 July 2023. On four separate occasions, the last being 20 November 2023, I tried and app**** for her family VODACOM contract to be transferred to my name as husband and father of our kids. The reason was to secure the continuation of the sell service enjoyed by our kids under her VODACOM contract. Cancelled Id, Death- and Marriage Certificates were forwarded to VODACOM LEGAL to enable the switch/swap of her contract to my name.

The brilliant VODACOM achieved the following:

1. Switched her contract debit order to my account correctly for payment asap, 2. Switched part of her contract numbers to my name,

YET

1. Omitted to transfer my two kids phone numbers to my name/account as well 2. Cause havoc with my kids not being able to continue with their VODACOM service and or DATA 3. Moved my wife’s contract number to their collection/legal division.

With their new, your are just a $ number to us or speak to our BOT, *** and *** or the local VODACOM shop can not help as you can not get past their keypad options to talk to a human.

I wonder if there is any human being at VODACOM HO? I’ll see if a human at VODACOM will respond to this…..