CW
Cedric W
1 reviews | Active since Apr 2025
16 Sept 2025, 11:19
Vodacom poor accounts service system in place
I purchased data by mistake for my number instead of another number via my vodacom profile. I have a vodacom contract. I can't transfer the data to other numbers and vodacom says that they can't do a reversal. I am liable for this purchase of R449 (100gigs) as I use dmy work's credit card , data that I am not going to use at all because I have sufficient data and wi-fi at hoem and at work.
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Replies (1)Vodacom's replyOfficial
16 Sept 2025, 12:04Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply16 Sept 2025, 12:04
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
