CW
Cedric W

1 reviews | Active since Apr 2025

16 Sept 2025, 11:19

Vodacom poor accounts service system in place

I purchased data by mistake for my number instead of another number via my vodacom profile. I have a vodacom contract. I can't transfer the data to other numbers and vodacom says that they can't do a reversal. I am liable for this purchase of R449 (100gigs) as I use dmy work's credit card , data that I am not going to use at all because I have sufficient data and wi-fi at hoem and at work.

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2025, 12:04
Official
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.

 ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

 Kind regards, 
Vodacom Consumer Website Team