Vodacom poor accounts service, i am in arrears still asking for assistance over months

Good day I have 4 accounts with Vodacom and since last year i asked to be assisted to close my accounts, i queried the constant contract extensions although i was settling arrears. I have been to a branch in Alberton, New market then referred to Head office Midrand and no one could solve this issue and reconcile these account of how much i paid vs the actual contract agreement.

I have logged a complaint earlier this year because now i have arrears again to my name, but no one came back to me to this day to resolve this

This is extremely poor service from Vodacom and shows no customer satisfactory care intent