CS
Claudine S
1 reviews | Active since Feb 2019
08 Feb 2019, 23:16
Vodacom poor
Extremely poor service from Vodacom. The signal has been poor to non-existent in our town (Jacobsbaai) for the last 3 months. Vodacom keeps saying that there is no problem in our area, despite numerous complaints from various people in our town. I am a doctor and have been missing important calls that can be life or death situations. Please fix the problem!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2019, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2019, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2019, 14:42Dear Claudine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Feb 2019, 14:42
Official
Dear Claudine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards Consumer Website Team(SA)
Best regards,