MP
Mmatau P

1 reviews | Active since Feb 2025

04 Mar 2025, 10:09

Vodacom polokwane(limpopo mall)

I took a phone last year to vodacom limpopo mall polokwane for repair.my phone screen had turned yellow on the botton so but i could still see apps and use the phone.when my phone came back i the front camera was no longer working i took the phone back immidiately.they took it but brought it back with the same problem.i then took it back again and they were now taking me from piller to post.when i go there they will keep me unattended sometimes they will just say the person who suppost to attend me is nt available even when they are the ones who told me to come!the cover phone is smashed i believe it was whenm nt they tried to fix the said camera!!!m not happy and they are still taking me from piller to post

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2025, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MP
Mmatau P's update06 Mar 2025, 10:38
Reviewer Update
It has been 2days since i was told that il receive a call from vodacom...nothing.i am beyond frustrations and about to excalate the matter to a national tv....it takes a second to makea call....they mistreated me and they are not willing to take the responsibility