JC
Jaco C
1 reviews | Active since Dec 2019
12 Apr 2021, 15:20
Vodacom Policy
Our company fall behind with payments during lockdown. We are not able to make changes to manage our contracts unless its paid in full. No Sim Swops to enable us to use the service no changes regarding packages. Penalty not even considered. How can we manage our cost with reduced income less staff . We cannot settle the account so we just need to pay for services not used.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
12 Apr 2021, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2021, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team