Vodacom plunges me further into debt with the municipality because of double billing 2 months in advance

It's end of day and Vodacom has not dealt with my double billing putting me 2 months ahead after my bill was paid last month. Tomorrow will be the 15th, over 2 weeks that this situation has been neglected. I am still unable to pay my rates bill. The new bill will be arriving next week again with interest being carried over. The lack of urgency, support and infrastructure, does not fit a company of this magnitude. I am stressed and disappointed, and now have to borrow money, like a beggar. But not to worry, I have enquired about migrating to WebAfrica today, I hear they are more people orientated.