Vodacom please update my ***

Vodacom Customer Services very unprofessional,when they cannot deal with the matter they're dropping the phone,i have been waiting for my paid up letter and my account to be updated for the past 6months,calling them each and every time for more than 10 times asking for update,all they say is issue has been escalated after that they go Awol,everytime i call we start the process from the scratch, they even told me there is amount I need to pay before getting the letter.

After paying,they sent me a wrong settled letter ,several times trying to engage with them,they still continue to send me the wrong paid up letters even though I give them the correct account number to update,last time I call them ,they said that account was handed over to VVM(debt collectors),how can a paid up account be handed over? I asked ,they said they don't know ..I should contact VVM ..I contacted VVM and they say that they don't have any account on my name from vodacom.

Now I sent vodacom emails..they are not even responding

Can I get a paid up letter for ***