BM
Belinda M

1 reviews | Active since Apr 2015

20 Jul 2016, 09:24

Vodacom - Please train your staff

<p>I have what should be a very simple problem to solve. I have phoned Vodacom's ********** number over 30 times, visited two Vodacom branches over the last 3 days in an attempt to get the use of my phone reinstated - all unsuccessfully. I have been passed from the Customer Care Dept to the Solutions Dept to the Customer Aquisitions Dept to the Subscriber Collections Dept. Sorry Tintswalo Majebela and Lydia Makgetle, you are both very polite but sadly ***********. But you are not alone - each time I speak to someone different and they also promise me the department they are transferring me to will solve my problem - the real problem is that Vodacom needs to train its staff and stop wasting hours and days of their clients' time and money. </p>

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team