VODACOM, please stop ruining my life and credit record, fix your mess, please!

My account was meant to be closed in 2018 if I am not mistaken, but according to the credit bureau, it is still open.

Last year I contacted the law department and I was assured the account would be closed, I even received a letter but nothing. To make matters worse about this **** of a company, they owed me money for ******* debit orders they had been making to my account. They paid back the money and continued deducting from that refunded amount. When I explained this to the lawyer, she told me that they wouldn't state that in their letter. So basically, I am getting *****ed. Also, look at all my complaints on hellopeter over the years. All of them are related to this account.

So here is what they have been doing since they assured me it was resolved:

1. having active ******* debit orders for an account I had long closed 2. having them deduct the money they refunded from the unauthorised debit orders on a monthly basis 3. when they were done taking all that money, my account sat on a negative, still is by the way 4. when I contacted their law department and explained that I had been trying for 2 years to close the account and that I shouldn't even have a negative balance, they told me that they would not remove it, all they could do was close it??!

Listen, please stop ruining my life and credit record, fix your mess, please!