MP
Milly P

1 reviews | Active since Oct 2019

27 Apr 2022, 19:51

Vodacom please stop deducting from my account

I finished paying my contract phone in December 2021, before that date l called the cancellation department and my cancellation process went through. Since the Vodacom has been deducting R6.99 every month. I then called even three times and spoke to three different consultants who promised me that the R6.99 deduction would stop.... but guess what it did not work. Vodacom please stop deducting this amount from my account. I paid off my phone and l have no intention of paying more money . Could you please assist with this issue because l am tireeeeeeed of calling every month and still getting my money deducted every month

0
Replies (1)
Vodacom
Vodacom's reply28 Apr 2022, 07:52
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team