Vodacom please sort this querie

<p>I took out a telephonic contract with Vodacom in , not quite sure but I think July 2015. It was for a Caterpillar phone. I bought it as a present for my late father. Received the phone on a Friday afternoon and took it to my father. He then looked at the phone but because of his huge hands he was not able to use the keypad comfortably. I then phone Vodacom call centre within 7 days, as stipulated by the credit act and told them I was not able to use this phone. The courier company came and collect. All of the sudden debit orders started to go through on my account. Phone Vodacom and they reimbursed me for two months. Now I get a call from Symonds attorneys stating I was handed over and my credit record was being black listed as I owe Vodacom cancelation fees of R 4000 and odd Rand. In the meantime I have correspondence from a company called Bytes where they admit Vodacom should have reversed the fees as they did receive the handset and the SIM card in time. Spend 100 of rands in phone calls to get this rectified without any joy. Even tried to contact the CEO of the company without any response. Vodacom can you please fix this???? Regards Annalie Nel</p>