CA
Carmen A
1 reviews | Active since Jun 2015
17 Apr 2019, 07:30
VODACOM PLEASE RESOLVE MY ONGOING ISSUE
I have been trying to get an account issue resolved for two months. Vodacom have given me this reference number: #1- ********** ********** but they appear incapable or unwilling to credit me for a phone that I returned within the 14 day period. I wish to cancel my account at the end of this month and I require confirmation that this has been ordered and that my account has been adjusted. They may have the best network in the country, but they are data sharks and they overcharge for their services. Furthermore, they block the second SIM slot on dual SIM phones.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Apr 2019, 08:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2019, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Apr 2019, 13:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that all relevant credits have been passed. The latest credit [submitted today] will only reflect on your account within 24 hours.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that all relevant credits have been passed. The latest credit [submitted today] will only reflect on your account within 24 hours.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2019, 13:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that all relevant credits have been passed. The latest credit [submitted today] will only reflect on your account within 24 hours.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that all relevant credits have been passed. The latest credit [submitted today] will only reflect on your account within 24 hours.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
CA
Carmen A's updateReviewer Update
17 Apr 2019, 13:58Thank you for sorting this out. It is really sad that there are so many unemployed people in the country who would love to work hard at a job, yet the majority of your call center staff lack the necessary qualities. I have spoken to some very helpful people, but honestly the service is terrible at the normal level.
CA
Carmen A's update17 Apr 2019, 13:58
Reviewer Update
Thank you for sorting this out. It is really sad that there are so many unemployed people in the country who would love to work hard at a job, yet the majority of your call center staff lack the necessary qualities. I have spoken to some very helpful people, but honestly the service is terrible at the normal level.
CA
Carmen A's updateReviewer Update
18 Apr 2019, 13:51URGENT: DUE TO YOUR INCOMPETENCE, YOU HAVE LISTED ME AS A CREDIT DEFAULTER WITH EXPERIAN SOUTH AFRICA (CREDIT BUREAU). THIS HAS COMPROMISED MY ABILITY TO CONTRACT WITH SERVICE PROVIDERS. I INSIST THAT YOUR ACCOUNTS DEPARTMENT FIX MY ACCOUNT AND INSTRUCT YOUR LEGAL DEPARTMENT TO INSTRUCT EXPERIAN TO REMOVE ME FROM THEIR DEFAULT LIST.... I AM UTTERLY FURIOUS!!!
CA
Carmen A's update18 Apr 2019, 13:51
Reviewer Update
URGENT: DUE TO YOUR INCOMPETENCE, YOU HAVE LISTED ME AS A CREDIT DEFAULTER WITH EXPERIAN SOUTH AFRICA (CREDIT BUREAU). THIS HAS COMPROMISED MY ABILITY TO CONTRACT WITH SERVICE PROVIDERS. I INSIST THAT YOUR ACCOUNTS DEPARTMENT FIX MY ACCOUNT AND INSTRUCT YOUR LEGAL DEPARTMENT TO INSTRUCT EXPERIAN TO REMOVE ME FROM THEIR DEFAULT LIST.... I AM UTTERLY FURIOUS!!!