VODACOM Please refund me my R3800.00 which you have taken

Vodacom Upgrades and Cancellations • Name:Craig Slocombe • Vodacom account number: I***-9 • Charged R3800.00 on 01/07/2019 Invoice H3-EHT0N ***,869.02 • In total I have now paid R6800.00 for a R3000.00 upgrade.

Objective: Refund me my R3800.00 which you have taken from me, probably through one *********** person!

Detail • In March I started the upgrade process from a Samsung S9 to a S10, I was advised that there was a shortfall and I would need to pay in R3000.00. • I was instructed to pay R3000 at a Vodacom store, why I don’t know. • I went to Vodacom Cresta and paid the R3000.00. • After checking my bill I noted the R3000.00 payment never ever reflected and the amount now owing was R3800.00. • Concerned about an additional payment I called Vodacom. • After many calls to various departments I was able to put off what I new was going to happen the inevitable further debit order of 3800.00. • I got transferred from one person to the next (Nthlantnche from Cancelations, Tebo Upgrades, Belinda in Accounts & the back office.) • However on the 1st of July Vodacom got their way and the debit order went through. • My upgrade had now officially cost me R6800.00. • ================= • I would love to know Vodacom. • How many times you have escalated this one issue of mine? • and in actual fact how many customers are told the same thing and land in the same situation as I am? • I am sure with your very large market share, customers just give up and you make a ton of money on the back of what is perceived to be incompetence. • ================== • I have advised every single person I have spoken to since June that should this issue not be resolved I will complain to Hello Pieter, BECAUSE issues are resolved there! • Nthlantnche from cancellations promised to phone me back this was in June, it is the 16th of July today and she has not come back to me! • I know when I raise with next person that no-one calls me back, they will give me the excuse, “Apologies but some-one did try call you and you did not answer” • Vodacom may have called back and yes I was probably unavailable at the time. So I ask please call me again and if necessary again and again! • On July the 16th I spoke to Zama who told me the system has an instruction to remove the debit amount of R3800.00 dated 3rd of May. • On the 16th of July Zama promised she would escalate my issue (again) and get a supervisor to call me (again) – My only response was a question, “Zama if Vodacom took R3800 of your salary would you be able to eat that month?” • It is now the 22nd of July, I have no answer therefore someone in Vodacom please help me! Details of the people below that took accountability • Nthlantnche Cancelations • *** • Upgrades and Cancelations • ***4 • Zama • Soon after speaking to Zama I got a sms please note our number is changing 082135 or 135