Vodacom, please pay back my money

Recently a contract was opened on my name and one of my existing contracts was upgraded. Both done without my consent. On 26 Aug 2015 VODACOM *** I*** -446.00. The amount of R446 was deducted from my account. I went to clearwater mall to cancel the new contract and the upgraded contract. This was done. However I still have not received back R446 from Vodacom. I have called numerous times however with no luck.<br> So now there you have it, I am not getting back R446 which was wrongfully taken from my account.