Vodacom: please move beyond apologies and fix the service we are paying for.

One Week Without Reliable Voice Service Business Operations Disrupted Company: Vodacom (Fixed‑Line & Fibre Division) Reference Numbers: SR250410‑661548 (VoIP) | INC*** | SO250304‑010989

What Went Wrong No Outbound Calls – every attempt returns “403 Forbidden.” No Inbound Calls – our published number plays “The number you have dialled does not exist.” Fibre Speed Not as Promised – upgrade to 500 Mbps Uncapped Vuma not delivering advertised throughput. Missing 6‑Month Discount – R 1 086.96 p.m. renewal discount, clearly in the contract, is absent from the sales order/invoice. No Device Credentials – Yealink handset admin logins were never supp****, blocking basic in‑house troubleshooting. Slow, Ineffective Support – ticket has been “with engineering” for a week; we receive no proactive updates and must chase daily.

Why This Matters Reliable voice and data connectivity are essential to daily operations, client communication, and service delivery. Prolonged outages and billing errors create unnecessary risk and cost.

What We Expect (Priority) Critical Restore outbound & inbound calling or provide a working workaround - Same day

High Provide Yealink admin credentials - Same day Apply the contracted 6‑month discount and issue a corrected invoice - within 48 hours

Medium Deliver the full 500 Mbps fibre speed or explain why not - within 3 days Written root‑cause analysis and prevention plan - within 5 days

“The way to get started is to quit talking and begin doing.” – Walt Disney