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Suretha S

1 reviews | Active since Apr 2013

17 Dec 2019, 11:23

Vodacom, please listen to me.

Why does Vodacom keep taking my money month after month after I cancelled a service? I tried more than once to cancel my wireless router and my tablet subscriptions and at last managed to speak to a very friendly service consultant on 12 September 2019 who ASSURED me that it would be done.

My exact words to him at the end of our conversation, were: "So is this it? Can it really be this easy? I can't believe it!" He laughed and said it was literally that easy. And I actually believed him.

But life is full of surprises hey, and so surprise surprise... deductions continued from my account end September, end October and end November.

Vodacom, I want this service cancelled immediately and you owe me a refund. CANCEL THE SERVICE ON ACCOUNT NUMBER I*** AND PAY BACK MY R579.03!

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Replies (4)
Vodacom
Vodacom's reply17 Dec 2019, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SS
Suretha S's update23 Dec 2019, 11:26
Reviewer Update
I am still waiting for your call. Only 7 days left until the next debit order date, Vodacom. Should I prepare myself for yet another ********** debit order?
SS
Suretha S's update02 Jan 2020, 12:52
Reviewer Update
So this shouldn't come as a surprise... Vodacom ONCE AGAIN deducted a debit order from my account. They haven't responded to my review a few weeks ago, they never phoned me. I'll do a new review but it seems they are all on holiday because they aren't responding on the tons of complaints on HelloPeter.
Vodacom
Vodacom's reply09 Jan 2020, 10:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team