VODACOM PLEASE HELP WITH UNFORTUNATE SITUATION

<p>Dear Vodacom,&nbsp;</p> <p>I am writing this letter with a plea and concerning heart, that you will see to our unfortunate situation beyond our control.&nbsp;</p> <p>First off, we get no email statements from Vodacom, and I have asked several times that statements be mailed to me before the 25th of every month, so that I know how much to budget for.&nbsp;</p> <p>Now, something terrible beyond our control, and our awareness happened. We have a 2Gig Wifi Contract with Vodacom, for some weird reason it was an open contract, which after many occasions we also asked to turn it to a closed prepaid contract, but with no luck.&nbsp;</p> <p>On saturday we got the lovely computer call from Vodacom that we are still due R1653.00 on the account. After enquiry we were informed that there was subscriptions on our WIFI SIM for Subscribed Contents. We have no idea how this incurred as the WIFI SIM only stays in the router. A friendly Vodacom Call Centre agent notified us that it may have been hacked by hackers, and that&rsquo;s where the WASP services came from without our knowing. We immediately stopped all subscribed contents as well.&nbsp;</p> <p>Now this is my plea, and concern. There is no way we can pay that amount that we were not aware off, also, we did not (AGAIN) receive any statements beforehand. Can Vodacom help us with an investigation as to how this happened (As the SIM stays in the router), and arrange either a condolence agreements that Vodacom will write off this unobvious situation, or at least give us the benefit of paying this amount off over time if you do not want to write it off.&nbsp;</p> <p>Please handle as urgent, as I get calls from you every day. Regards Mr. Swanepoel</p> <p>&nbsp;</p>