RP
Recce P
1 reviews | Active since Jul 2015
29 Apr 2026, 11:34
Vodacom Please help with No internet issue
Dear Support Team,
My fibre connection was damaged on 22 April 2026. The link and auth were restored on 26 April, and on 27 April technicians confirmed the fibre is fully repaired and my line is ready for remote activation.
The internet light is still blinking, and I have had no internet since 22 April.I have called Vodacom numerous times for assistance and was informed my ticket would be escalated but I'm still without a working fibre connection.
Please confirm my line is active and complete the back-office activation/reprovisioning urgently
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Apr 2026, 12:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2026, 12:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Recce P's updateReviewer Update
30 Apr 2026, 15:40IMy internet fibre connection has been offline for 8 days and counting.Woulld you please give a date/time when this issue is going to be finally resolved?
RP
Recce P's update30 Apr 2026, 15:40
Reviewer Update
IMy internet fibre connection has been offline for 8 days and counting.Woulld you please give a date/time when this issue is going to be finally resolved?
RP
Recce P's updateReviewer Update
01 May 2026, 11:44Dear Vodacom Consumer Website Team,
Please assist my fibre connection has now been offline for 9 days.Please send a technician to fix the issue.Thanks.
Please assist my fibre connection has now been offline for 9 days.Please send a technician to fix the issue.Thanks.
RP
Recce P's update01 May 2026, 11:44
Reviewer Update
Dear Vodacom Consumer Website Team,
Please assist my fibre connection has now been offline for 9 days.Please send a technician to fix the issue.Thanks.
Please assist my fibre connection has now been offline for 9 days.Please send a technician to fix the issue.Thanks.
RP
Recce P's updateReviewer Update
03 May 2026, 13:18Thank you Vodacom and Vumatel.The issue has been resolved.
RP
Recce P's update03 May 2026, 13:18
Reviewer Update
Thank you Vodacom and Vumatel.The issue has been resolved.