VODACOM PLEASE HELP ME CONNECT TO THE WORLD WITH DATA PLEASE

Im very disappointed in Vodacom you cannot log a complaint or call 082 135 they cant assist. So I have a sim DATA card since Feb I have been experiencing internet connection problem. Apps don't work cant connection to my smart box I call in on 082 135 agents advise that they don't give out full names and surname AS PER VODACOM Policy. No one is assist and closing service request numbers saying customer not available we tried new settings and networks putting phone on and off. GOING INTO A BRACNH . They close the service request and then I have to wait 14 days from the new one logged ! this is frustrating and annoying as I cant use my internet which Im paying for. Current service request is 5‑*** . Agents and back office have not called and dont know what to do. Then calling your help kline is pointless 0832 135 as they don't give names and surname of agnets. as per policy Dear Vodacom Customer Care,

I am writing to formally lodge a complaint regarding my ongoing internet connectivity issue and the unacceptable service I received from the Vodacom call centre.

I contacted the Vodacom call centre on 10 March 2026 a total of six times regarding a problem with my data service. I have a 400GB data SIM, which has already been paid for, yet I currently have no usable internet, particularly in the afternoons. This prevents me from using internet services such as streaming or accessing apps.

This issue has been ongoing prior 09 March 2026. According to the history on my account, a previous agent closed the case and advised me to visit a Vodacom branch. I did so, and the consultant in the store confirmed that my device was working correctly and that there was nothing wrong on the handset side. Another call was then logged from the store.

Despite this, the problem remains unresolved and I am still without reliable internet access.

In addition, I would like to raise serious concerns about the conduct and processes of the call centre agents:

One of the agents, who identified herself only as Janet, stated that agents are not allowed to provide their surnames or department details. Please confirm if this is Vodacom policy.

The team leader who returned my call was also unhelpful and did not review the case history despite my request.

Calls were dropped while I was attempting to get assistance, which added to the frustration.

I was advised that complaints cannot be logged via the call centre and that I must send an email instead. I would like clarification on why agents cannot escalate issues internally.

Given the amount of time that I have been without usable service, I would also like Vodacom to confirm whether I will be reimbursed or credited for the period during which my paid data service has not been functioning.

Please review the recordings of my calls from 10 March 2026 so that the situation and the handling of my case can be properly assessed.

My details are as follows:

Name: Craig Abrahams Vodacom Number: *** Alternate Contact: ***