CW
Clifford W

1 reviews | Active since Apr 2018

11 Apr 2023, 12:15

Vodacom please help, I'm at wits end now 😢

Thankyou vodacom for ruining my day once again. Your use of recycled numbers has people harassing me constantly and knowing personal information about some random lady with regards to the poppia act *******. My network is forever dropping, calls seems to never go through, data never seems to work and when it does its like I'm charged triple usage. Adding value added services is a mission on its own. Upgrading contracts is a nightmare and no specials offered to long term service users. Contracts that are ended early as per agreements are completely scrambled up and emails get supposedly lost aswel as payments towards these. SA's leading network in poor service and delivery. Can someone assist me please instead of 30min+ phone calls that leave me unanswered and more angry.

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2023, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CW
Clifford W's update14 Apr 2023, 11:30
Reviewer Update
So 4 days later and nobody has attended to me. No contact what so ever. It's the same copy paste message you use in every review. Useless network that recycles numbers and cross lines that they can't fix. Assist me please 🙏